Free shipping over $300
Last Updated: August 31, 2026
This Return & Refund Policy applies to purchases made through REMNANT LAB at remnantlab.shop.
REMNANT LAB is operated by SURPLUS VALUE LIMITED.
At REMNANT LAB, each piece is thoughtfully designed and produced or assembled in small quantities using carefully selected materials. Because many of our products involve handcrafted techniques and natural materials, slight variations in texture, color, shape, size, stitching, surface finish, leather grain, pearl shape, stone pattern, or vintage components may occur.
These variations are part of the individual character of each piece and are not considered defects unless they materially affect the intended use of the product.
We accept eligible return requests submitted within 14 days of delivery.
To request a return, please contact us at:
Your request should include:
To be eligible for a return, the item must:
Items returned without prior authorization may not be accepted.
For hygiene and health protection reasons, earrings that have been worn or tried on are not eligible for return or exchange, except where the item is defective, damaged upon arrival, incorrectly supplied, or where applicable law requires otherwise.
Please inspect earrings carefully before wearing or trying them on.
Unless otherwise required by applicable consumer protection law, the following items are generally not eligible for return or exchange:
Please inspect your order as soon as possible after delivery.
If your item arrives damaged, contains a significant manufacturing defect, or is different from the item you ordered, please contact us within 48 hours of delivery at:
Please provide:
After reviewing the information provided, REMNANT LAB may offer an appropriate solution depending on the circumstances, including:
Any remedy required by applicable consumer protection law will take precedence.
Many REMNANT LAB products incorporate handmade techniques, natural leather, natural stones, pearls, textiles, metal components, recycled materials, reclaimed materials, vintage elements, or other materials that naturally vary between individual pieces.
Variations may include differences in:
These characteristics are normal features of handcrafted and natural-material products and are not considered defects unless they materially impair the intended function of the product.
Customers are responsible for following the care instructions provided by REMNANT LAB.
Unless a product is specifically described as suitable for such use, jewelry and accessories should not be worn while:
Leather components should be kept away from water and prolonged moisture exposure unless specifically stated otherwise.
Damage resulting from improper care, normal wear and tear, accidents, or misuse is not considered a manufacturing defect.
Unless the return results from a defective, damaged, or incorrect item supplied by REMNANT LAB, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable unless otherwise required by law or the return resulted from an error by REMNANT LAB.
We recommend using a reliable and trackable shipping service.
Customers are responsible for packaging returned items securely to prevent damage during transit.
REMNANT LAB is not responsible for return packages lost, stolen, or damaged during return shipping when transportation was arranged by the customer.
Please do not send a return package before receiving return instructions from us.
For international orders, customers may be responsible for customs duties, import taxes, VAT, GST, brokerage fees, handling charges, or other fees imposed by the destination country or region.
Unless required by applicable law or caused by an error by REMNANT LAB, these charges are generally non-refundable.
For customer-initiated international returns, customs duties, taxes, export charges, brokerage fees, and other return-related costs are generally the responsibility of the customer.
Once we receive your returned item, we will inspect it to confirm that it meets our return conditions.
If your refund is approved, it will generally be issued to the original payment method used for the purchase.
After the refund has been processed by REMNANT LAB, it may take approximately 5–10 business days for the funds to appear in your account.
Actual processing times depend on your bank, card issuer, and payment provider.
Shipping charges, customs duties, taxes, and other non-product charges are generally non-refundable unless otherwise required by law or caused by an error by REMNANT LAB.
Because many REMNANT LAB products are handmade, produced in small quantities, or created using materials with limited availability, we cannot guarantee that the same item or another variation will be available for exchange.
To request an exchange, please contact:
Where appropriate, we may ask you to return the original item and place a new order instead.
All hygiene-related restrictions described in this policy also apply to exchanges.
If you wish to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to process cancellation requests before an order enters production, fulfillment, packing, or shipment.
Once an order has entered these stages, cancellation may no longer be possible.
Orders that have already shipped cannot normally be cancelled and will instead be subject to the applicable return procedure.
Customized, personalized, or made-to-order products may not be cancellable once production has started.
Shipping and delivery times shown on our website are estimates unless expressly stated otherwise.
Delivery may be affected by:
If tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, reception areas, mailrooms, building management, and the local carrier.
If you require further assistance, contact:
If a package is returned to REMNANT LAB because of an incorrect or incomplete address, failed delivery attempt, refusal of delivery, unpaid customs duties or taxes, or failure to collect the package, additional shipping charges may apply before the order can be resent.
Where permitted by applicable law, reasonable shipping and return-related charges may be deducted from any refund issued for such an order.
Do not return products directly to our registered business address unless REMNANT LAB specifically instructs you to do so.
The appropriate return address may vary depending on your location, product type, fulfillment location, and reason for return.
Once your return request has been approved, REMNANT LAB will provide the applicable return address and instructions.
For questions regarding returns, refunds, damaged items, exchanges, cancellations, or orders:
REMNANT LAB
Email:
support@remnantlab.shop
Website:
remnantlab.shop
Operated by:
SURPLUS VALUE LIMITED
Registered / Business Address:
2/F, Yau Tak Building
167 Lockhart Road
Wan Chai, Hong Kong
Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit any mandatory consumer rights that cannot legally be excluded or limited.
If applicable consumer protection laws provide rights or remedies that differ from or exceed those stated in this policy, those mandatory legal provisions will prevail.